Main Office:
Stop IT issues before they start with real-time system monitoring and expert support.
Prevent costly downtime with 24/7 system monitoring, backed by over 30 years of IT expertise.
Identify issues before they impact your business with real-time alerting and rapid response.
Enhance network security with proactive threat detection and mandated cybersecurity standards.
Reduce IT disruptions and improve productivity with ongoing infrastructure health checks.
Rely on a proven, consultative team known for high CSAT scores and low client churn rates.
Discover how proactive system monitoring improved uptime and security.
We are a small, nonprofit arts service organization and Connectability’s IT support services have been of great benefit to our team. They are responsive to our needs, and we always feel comfortable reaching out because we know Connectability will be prompt and helpful in providing an effective solution. They are also proactive in identifying potential areas of improvement and suggesting IT solutions before major issues arise. Their team is professional, reliable and knowledgeable in all areas of IT support. We highly recommend their services.
As a small business, we don’t have the resources for a full-time IT staff, so having Connectability by our side has been a game-changer. Their team provides responsive and professional technical support exactly when we need it, without the overhead. Since we specialize in manufacturing, it’s crucial for our operations to stay uninterrupted, and Connectability’s local support is always available. They consistently deliver with quick response times and on-site support whenever needed. I’d absolutely recommend them for the value, service quality, and peace of mind they bring.
As an in-house IT support team, working with Connectability has been invaluable. They provide cybersecurity management and support, so we can focus on app development. Giving us the peace of mind to know our business is secure against the growing number of cyber attacks. Connectability helps us focus on growing our business, and we know they are constantly reviewing the current status of any IT related issues and requests, so we can continue to plan for the long-term needs of our organization. They offer worry-free, responsive support that allows us to stay focused on what we do best. They will be more than a technical resource; they will act as an extension of your business. If you need IT Support or Cybersecurity services for your business, or you want to outsource a component of IT, they can help!
Since Connectability took over our IT, the biggest benefit has been their responsiveness. Working with them feels like having an extension of our own team—someone who not only knows what they’re doing but also guides us through challenges with confidence and expertise. What sets Connectability apart is their proactive approach to minimizing risk. They don’t just react to issues; they help prevent them before they occur. Their efforts to educate our team, like weekly cybersecurity emails and simulated phishing tests, have been invaluable in reducing risks and improving our overall security. We’ve worked with other IT firms in the past, but Connectability is the best fit by far. Their combination of proactive guidance, effective issue resolution, and day-to-day responsiveness makes them an exceptional partner for any business.
We engaged Connectability early in 2015. We have been very happy so far. The response time is swift and the staff are very knowledgeable. I like the way Connectability offers multiple solutions to issues. It makes the decision process easier – who doesn`t want that when it comes to their IT concerns?
The team at Connectability has provided our organization with expert IT service for the past eight years. Regardless of the size or complexity of the issue we may be facing, the staff at Connectability respond quickly and are always able to resolve our issues promptly and competently. They also provide us with expert advice on new purchases and through their relationships with manufacturers, have been able to put together custom hardware packages that meet our needs in every way. Our organization appreciates the efforts made by Connectability to explore new products and strategies that might benefit their clients. For example we are now using their Cloud backup solution and have the added comfort of knowing our important files are always retrievable. For expert knowledge and excellent service, Connectability is definitely our number one choice.
Connectability has been our most important discovery in the service world that supports the operations of our business. Since 1998, all our Head Office computer systems, both Mac and PC, have relied on the immediate response and expert, cost-effective maintenance of the Connectability team. I can’t begin to quantify the savings in our staff time and effort.
It has been a pleasurable experience working with the team from Connectability. We have had some very specific needs for network and communications infrastructure. They provided us with expertise and reliable solutions from the leading edge of technology that have solved many of our problems. Connectability is responsive in emergency situations. They are diligent and conscientious in addressing outstanding problems until an effective solution is found. As a VAR (Value Added Reseller), Connectability’s partnership has been invaluable; their pricing is competitive; their support – priceless.
My firm switched to Connectability five years ago and it was one of the best decisions we made. Ted and his team are extremely responsive to our needs – however small the problem may be they are always patient and come up with creative solutions. In one instance a key computer was infected with malware late at night and Connectability was in my office first thing the next morning for as long as it took to resolve the issue. We are delighted with the support provided by Ted and his team.
As of May 2019, Connectability has been managing our IT needs and has given me peace of mind about the reliability of our IT systems. Connectability is reliable and responsive and provides me with resources and solutions that enable my team to be successful. Whatever your needs are, whether it is cyber security or infrastructure support, they have knowledgeable engineers who can help. Plus, they offer a solid guarantee.
Connectability is always ready to help whenever you need it. IT issues happen at all hours of the day and the staff at Connectability understand that it is critical to get your IT infrastructure operating for your business hours. They are responsive and available – 24/7. They are willing to work on evenings and weekends to have everything operating properly by 8am Monday morning! Connectability has more knowledge about our infrastructure than anyone else we’ve ever worked with. They are pro-active and keep us updated about the latest technologies and tools. They find solutions to keep our IT infrastructure running optimally during these challenging times of cyber threats and understand our business’s heavy dependence on essential IT infrastructure. Once you partner with Connectability to take care of your Business’s IT needs, you can take a deep breath of relief about having reliable IT infrastructure and optimal performance. If anything detrimental happens, they always have your back.
Since we’ve started working with Connectability, they’ve put my worries about our technology to rest. I don’t have to worry about our security, and I know that if we have issues that our IT staff can’t solve, we have someone to turn to.
Connectability has been our technology partner since December 2018. Their back up support is one of the biggest benefits of having them as our partner. Connectability is helpful when I’m unable to solve the problem or I don’t have the capacity to assist team members in their time of need. Their team is super knowledgeable and can answer any question you have.
The biggest benefit of working with Connectability is that we are no longer dependent on the availability of our small in-house IT infrastructure and support team to have a comfortable feeling that our IT is taken care of. Connectability truly works as an in-house employee would in the sense that we don’t need to go through an SOW process each time we have an initiative: project work is often undertaken as part of their monthly services. Try Connectability if you want to sleep well at night and not worry about your IT support expenses fluctuating every month. The CEO really cares about client satisfaction and is very approachable.
That level of trust has really given me the peace of mind that our IT operations are being taken care of effectively. I also feel like they really have our best interest in mind – something you don’t get from every IT provider. If you have any doubts, I recommend reaching out to their CEO Ted and scheduling a call!
They have provided us with great service and the comfort of knowing that if we have a problem, they quite often know about it before we do, and fix it with minimal down time, if any at all.
Proactive System Monitoring starts with 24/7 automated monitoring of your servers, workstations, and network devices. The Connectability team leverages advanced tools to identify anomalies, performance bottlenecks, and early warning signs of hardware or software issues. Each alert is reviewed by experienced technicians, ensuring that problems are addressed before they cause downtime or data loss. This foundation keeps your IT environment healthy and your operations running smoothly.
Real-time alerting and incident response enables immediate action when a critical issue is detected. Connectability’s highly responsive support team is notified the moment a system falls outside of acceptable parameters, allowing for quick investigation and resolution. This minimizes system outages and ensures that disruptions are handled efficiently, with transparent communication to keep you informed every step of the way.
Health checks and performance analytics offer deep insights into your IT infrastructure. Regular automated and manual reviews track system usage, hardware lifecycle, and performance trends. Detailed reporting gives you clear visibility into the status of your environment, helping you plan upgrades, prevent failures, and make informed decisions about future investments. This data-driven approach supports long-term IT strategy and business resilience.
Integrated cybersecurity monitoring is built into every monitoring package, reflecting Connectability’s commitment to proactive security. By enforcing a minimum level of protection and continuously scanning for threats, vulnerabilities, and unusual activity, your business is better protected against ransomware, malware, and unauthorized access. This approach strengthens compliance and builds confidence in your IT defenses.
Automated patch management ensures operating systems and applications remain up to date and secure. Connectability’s monitoring platform identifies missing updates and schedules patches during off-peak hours, reducing risk without disrupting productivity. This systematic process helps close security gaps, prevent exploit attacks, and maintain the integrity of your IT environment.
Personalized reporting and strategic recommendations deliver actionable insights tailored to your organization. Monthly or quarterly reports highlight system health, incident trends, and areas for improvement. Connectability’s consultative experts review findings with you, providing guidance on IT planning and risk mitigation. This partnership ensures your technology continuously supports your evolving business needs.
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Cyber Incidents Top Threat (2024)
Proactive System Monitoring delivers around-the-clock oversight for your entire IT environment, identifying issues before they escalate into business disruptions. With real-time alerting and expert analysis, you benefit from rapid incident response and ongoing protection. Connectability’s team combines decades of experience with a proactive, consultative approach to minimize downtime, secure your data, and keep your technology running smoothly.
Gain peace of mind and boost uptime with proactive monitoring from Connectability.
With Connectability, you gain more than just monitoring, you get a strategic IT partner that’s invested in your long-term success. Every client receives personalized support, documented best practices, and measurable standards of service. This approach not only resolves issues quickly but also aligns your technology with your business goals, ensuring IT becomes a driver of growth and stability.
You get 24/7 monitoring of your servers, workstations, and network devices. This service tracks system performance, detects potential issues before they impact your business, and sends real-time alerts if any problems arise. You benefit from automated patching, health checks, and ongoing updates to keep your environment secure and stable.
By identifying and addressing issues before they escalate, you avoid unexpected outages and costly disruptions. Proactive alerts let you resolve problems early, often before your team even notices them. This means your business stays productive and your IT systems remain available when you need them most.
The onboarding process is straightforward and minimally disruptive. Your systems are assessed to identify monitoring needs, software agents are installed remotely, and monitoring thresholds are customized to your business. You receive a clear overview of what will be monitored and ongoing updates throughout the setup.
Pricing is based on the number and type of devices monitored and the complexity of your environment. Most organizations sign up for a monthly subscription with flexible contract terms, so youre not locked into long commitments. You get predictable costs and transparent billing with no hidden fees.
You benefit from over 30 years of local IT experience, a Toronto-based team, and a proven track record of high customer satisfaction. Your service is delivered by knowledgeable professionals who prioritize proactive security, measurable standards, and quick response times, ensuring your business is always protected and supported.
