Ted Shafran
President

A computer science graduate of York University, Ted founded Connectability Inc. in 1995, with a focus on providing end-to-end support for business IT needs. Prior to that he was Founder, President and CEO of KTS Business Systems Inc. in Toronto, a large Systems Integrator and software developer.

Over the years, Ted has been a pioneer in exploring and implementing new technologies in business environments. In the early 1990s, he was instrumental in the implementation of Linux, the Internet, and Virtual Private Networks (VPNs) in a variety of corporate settings, long before they were widely in use. More recently, he has worked extensively in the areas of Virtualization and Cloud Computing. Ted continues to be intrigued by the possible applications of new technologies.

Ted is also passionate about customer service, courtesy, and the need for professionalism in IT. He believes that IT specialists should demonstrate the same level of commitment and professionalism as lawyers and accountants, and he insists that every member of the Connectability team adhere to those principles.

Brad Shafran
Vice President & Chief Operating Officer

Brad joined Connectability in 2014 after completing his Bachelor of Commerce program at Queen’s University. Brad first joined Connectability as the Marketing & Sales Manager and was responsible for planning and executing marketing communications and sales activities. That included the creation of our monthly newsletter Connectability Corner, weekly security tips, quarterly webinars, and a regular stream of valuable educational content for business owners, managers and executives.

In 2019, Brad’s role expanded, and he became Vice President and Chief Operating Officer. Some of his additional responsibilities include management of the Operations Team, guidance around operational strategy, process improvement, and proper communications.

Brad grew up in Toronto, and is a lover of sports, fitness, reading, film, and anything outdoors. He is an avid fan of the Toronto Raptors and New England Patriots, a self-described chef and food buff, and a lover of self-development. Brad regularly finds opportunities to expand on his skills through formal courses, accountability groups, and business publications.

Kate McLeod
Service Delivery Manager

Kate is a graduate of the Bachelor of Arts (Community Studies) program at the University College of Cape Breton (currently known as Cape Breton University). Kate brings a wealth of knowledge to the Connectability team with over 30 years of experience in the Logistics/CIC Branches of the military. Kate has extensive expertise in customer service, project management, supply, finance, and administration. Kate is able to deliver consistent service to prospects and customers alike through her focused, efficient, creative, team oriented approach.

Kate hails from the Maritimes, but her military travels have given her the opportunity to travel and experience a wide variety of cultures and perspectives. Through her experience as a Scuba Instructor, Kate has developed a commitment to detail oriented customer service. Kate is passionate about her commitment to our customers and understands that professionalism isn’t optional, it’s mandatory. That’s the equation Kate, and the whole team at Connectability follow so we are always exceeding customer expectations.

Manas Dutta
Project Manager

Manas Dutta, an IT professional with 16 years of experience, holds a degree in Computer Applications with a specialization in Wireless Networking from George Brown College.

In his varied career, Manas has excelled in roles such as IT Leader at Compass Group Canada, Senior System Administrator at Bayshore HealthCare, and I.T Supervisor at the Toronto School of Management. His expertise spans network engineering, project management, cybersecurity, and server optimization.

Originally from Kolkata, India, Manas has worked in locations such as Vaughan, Canada, and Hyderabad, India. His significant role includes almost four years as IT Administrator, Systems at Redpath Mining Inc.

Beyond work, Manas values family time and enjoys driving, biking, and staying updated on emerging technologies. He has solo-traveled across India, favoring crime thriller series like 24.

In the kitchen, Manas excels in crafting pasta and egg curry, with a preference for dishes like Biryani and Ravioli.

In summary, Manas Dutta’s extensive experience and skills in IT, combined with his passion for family, travel, technology, and culinary arts, make him a valuable addition to any team.

Rey Tang
Marketing Associate

Born and raised in Chongqing, China, Rey brings a global perspective and extensive expertise to our team.

With a Bachelor of Commerce from the Australian National University and a Master of Marketing Communications from the University of Melbourne, She combines a strong academic foundation with hands-on experience.

Before joining Connectability, Rey spent three years as a Product Marketing Specialist at 3M in Shanghai, where she honed her skills in B2B marketing, particularly in industrial and chemical sectors.

Prior to that, she began their career as a Marketing Assistant at CUMIC Steel. Over the course of four years, she developed specialized expertise in product marketing, business analytics, and digital marketing.

Outside of work, Rey is an avid traveler, having traveled to Japan and New Zealand, and has contributed as a writer for a global non-profit organization.

In her free time, you can find her enjoying nature, staying active, watching science fiction (a big fan of Star Trek), or immersing herself in alternative music and video games.

Rey also enjoys cooking, with a particular talent for spicy Sichuan cuisine, and has a deep love for Chongqing noodles.

Philip Nascimento
Technical Specialist

Phil has been with Connectability since January of 2007. With over 20 years of technical expertise, Phil’s prior experience includes time working at Samsung Electronics Canada, GE Capital Technology, CIBC and Hewlett-Packard. Like all Connectability staff members, Phil has a wide range of technical skills, including experience with Microsoft applications, operating systems and servers.

In addition, Phil has worked extensively with Open Source technologies such as Samba, OpenLDAP, Zimbra Collaboration Suite and Linux distributions from Red Hat, Fedora, OpenSUSE and CentOS. A dedicated problem-solver, Phil takes his greatest pleasure from rolling up his sleeves and getting the job done.

Chris Barnes
Technical Specialist

Chris is a graduate of Humber College and specialized in Micro Computer Management and Technical Support. Chris enjoys the challenges that digging into computer problems provides and gets a great deal of satisfaction from fixing a complex issue. Plus, Chris is driven by a focus on the customer experience and works hard to ensure his clients have a positive experience every time.

With over 16 years of technical support experience, Chris has the skills and the drive to solve your IT problems, answer your questions, get you back to work, and help you and your team leverage technology!

In his free time, Chris enjoys spending time with his family and playing video games with his kids. He also enjoys experimenting with computers on occasion, cooking, automotive repair and practice martials arts specifically Kenjutsu and Ninjutsu.

Lisa Oelmann
Technical Specialist

Lisa Oelmann was born in Terrace Bay and grew up in St. Catharines. Lisa joins our team with an abundance of experience. She began her IT career with a co-op program while still in school, after which, she decided to go into programming. After working and interacting directly with clients Lisa decided it was time for a change, and never looked back! She worked to develop her skills and eventually become a senior advisor for support and help desk. Lisa joins our team with lots of experience as both a Network Engineer, but also a Technology consultant.

Next, Lisa worked for a small legal firm as support analyst. The firm was eventually acquired by KPMG, after which, Lisa worked as a senior advisor for support and help desk and spearheaded the Y2K conversion from MAC O/S over to Windows. She then spent time at various companies managing and overseeing similar conversions and setting up training centers. Lisa finally found a role with Amphenol Canada Corp where she stayed for 30 years and gained valuable experience and knowledge which she looks forward to sharing with her new colleagues and peers.

Lisa has 2 lovely daughters that she enjoys spending time with. They share a passion for soccer (futbol) and love cheering against one another during the world cup. Lisa loves the outdoors, would rather vacation in the alps than an island, and enjoys playing board games and completing puzzles with her family. She’s not one for shopping or restaurants, Lisa would rather picnic in the park or skip rocks on the lake.

Lisa is ready to go above and beyond to help solve your IT problems, get you back to work, and help you scale your business!

Yed Vista
Technical Specialist

Yed Vista, is an experienced IT professional who earned a Bachelor of Science in Information Technology from the Central Colleges of The Philippines.

Yed has held a variety of roles in his career, including Microsoft 365 Level 1 support, Service Desk operations, System Engineer, and customer service. With over 5 years of experience, he has become proficient in various IT tools and is known for his empathetic approach to assisting clients.

Outside of work, Yed enjoys weekend motorcycle rides and cherishes quality family time, maintaining a balance between his personal and professional life.

Yed’s love for exploration has taken him to diverse travel destinations, showing a deep interest in the Philippines, from Palawan to Boracay and Siargao, well-known for its exceptional surfing opportunities. In terms of entertainment, Yed’s favorite show is “My Hero Academia,” reflecting his passion for dynamic storytelling and heroic adventures. He’s also a skilled cook, known for preparing dishes like Buttered Shrimp and Papaitan Kambing (Bitter Goat Stew).

Yed Vista is a versatile and compassionate IT professional, who offers a wealth of expertise in the field and is ready to assist our customers.

Renz Valerio
Technical Specialist

Renz Valerio, a graduate in Computer Science with a specialization in Network Administration from the University of Makati, is a seasoned L2 Technical Support Engineer. With over six years of experience in an Australian Managed Service Provider (MSP), he excels in troubleshooting and resolving complex IT issues.

His expertise encompasses networking, Systems Administration, and adeptly handling escalated challenges through collaboration with cross-functional teams. Renz is also well-versed in Cloud Computing, actively designing, developing, and maintaining cloud-based systems. His client interactions involve providing tailored cloud support and recommendations.

With a total of 11 years in the IT industry, Renz brings a wealth of experience, combining technical proficiency with effective communication in delivering high-quality Technical Support.

Outside of work, Renz enjoys motorcycle riding, quality family time, mobile gaming, and customizing ROM and Kernel for Android. His current favorite show is “Can’t Buy Me Love,” and he takes pride in his culinary skills, particularly in crafting a delicious Filipino dish, Pork Pochero.

Sergey Rakhmalevich
Bookkeeper / Office Administrator

Sergey Rakhmalevich is a skilled bookkeeper and office administrator with a Bachelor’s degree in Economics and Business Administration. Before joining Connectability, he gained three years of hands-on experience in bookkeeping at a respected accounting agency. Sergey brings a solid foundation in financial management and a keen attention to detail, ensuring the smooth handling of both office administration and financial operations.

Nrupur Prashant
Account Manager

Nrupur is more than just an Account Manager; she’s a relationship builder, a problem solver, and a creative soul. With a rich experience in account management roles, a knack for customer relationships, and a commitment to delivering results, she has honed her skills at companies like Dell and Telus. She brings a wealth of knowledge and expertise to the table from the IT world.

She is an avid photographer, often found behind the lens, capturing life’s precious moments for people. Nrupur is an animal lover and has grown up with pets throughout her life. She’s also a passionate traveler and foodie, always seeking new adventures and culinary delights.