Our Team

Ted Shafran

President

A computer science graduate of York University, Ted founded Connectability Inc. in 1995, with a focus on providing end-to-end support for business IT needs. Prior to that he was Founder, President and CEO of KTS Business Systems Inc. in Toronto, a large Systems Integrator and software developer.

Over the years, Ted has been a pioneer in exploring and implementing new technologies in business environments. In the early 1990s, he was instrumental in the implementation of Linux, the Internet, and Virtual Private Networks (VPNs) in a variety of corporate settings, long before they were widely in use. More recently, he has worked extensively in the areas of Virtualization and Cloud Computing. Ted continues to be intrigued by the possible applications of new technologies.

Ted is also passionate about customer service, courtesy, and the need for professionalism in IT. He believes that IT specialists should demonstrate the same level of commitment and professionalism as lawyers and accountants, and he insists that every member of the Connectability team adhere to those principles.

Brad Shafran

Vice President & Chief Operating Officer

Brad joined Connectability in 2014 after completing his Bachelor of Commerce program at Queen’s University. Brad first joined Connectability as the Marketing & Sales Manager and was responsible for planning and executing marketing communications and sales activities. That included the creation of our monthly newsletter Connectability Corner, weekly security tips, quarterly webinars, and a regular stream of valuable educational content for business owners, managers and executives.

In 2019, Brad’s role expanded, and he became Vice President and Chief Operating Officer. Some of his additional responsibilities include management of the Operations Team, guidance around operational strategy, process improvement, and proper communications.

Brad grew up in Toronto, and is a lover of sports, fitness, reading, film, and anything outdoors. He is an avid fan of the Toronto Raptors and New England Patriots, a self-described chef and food buff, and a lover of self-development. Brad regularly finds opportunities to expand on his skills through formal courses, accountability groups, and business publications.

Kate McLeod

Operations Manager

Kate is a graduate of the Bachelor of Arts (Community Studies) program at the University College of Cape Breton (currently known as Cape Breton University). Kate brings a wealth of knowledge to the Connectability team with over 30 years of experience in the Logistics/CIC Branches of the military. Kate has extensive expertise in customer service, project management, supply, finance, and administration. Kate is able to deliver consistent service to prospects and customers alike through her focused, efficient, creative, team oriented approach.

Kate hails from the Maritimes, but her military travels have given her the opportunity to travel and experience a wide variety of cultures and perspectives. Through her experience as a Scuba Instructor, Kate has developed a commitment to detail oriented customer service. Kate is passionate about her commitment to our customers and understands that professionalism isn’t optional, it’s mandatory. That’s the equation Kate, and the whole team at Connectability follow so we are always exceeding customer expectations.

Philip Nascimento

Virtual Chief Information Officer

Phil has been with Connectability since January of 2007. With over 20 years of technical expertise, Phil’s prior experience includes time working at Samsung Electronics Canada, GE Capital Technology, CIBC and Hewlett-Packard. Like all Connectability staff members, Phil has a wide range of technical skills, including experience with Microsoft applications, operating systems and servers. In addition, Phil has worked extensively with Open Source technologies such as Samba, OpenLDAP, Zimbra Collaboration Suite and Linux distributions from Red Hat, Fedora, OpenSUSE and CentOS. A dedicated problem-solver, Phil takes his greatest pleasure from rolling up his sleeves and getting the job done.

Emmanuel Thom-manuel

Manager of Projects and Implementation

Emmanuel joins Connectability with technical expertise from around the globe. Born and raised in Nigeria and educated in the UK, Emmanuel has recently settled in Canada. Emmanuel has a degree in Computer Network Technologies from Northumbria University in Newcastle, England, and industry certifications from Cisco and Microsoft.

Prior to joining Connectability, he spent approximately 8 years providing technical support to meet client needs at Atos and Deloitte. Over the years, he has developed technical skills in supporting IT infrastructures across different industries. Emmanuel has a passion for problem-solving and is committed to helping customers familiarize themselves with technology, so that they can leverage IT to improve the efficiency of their business.

When Emmanuel is not troubleshooting IT issues, you can find him outdoors enjoying nature, exploring new places, and playing table tennis. And when he’s not busy being active, he likes to sit down and relax by watching movies and listening to hip-hop music.

Abarnaa Arunaruban

Marketing Assistant & Sales Representative

Abarnaa is a graduate of Ryerson University, with a Bachelor of Commerce from the Business Management program. With a major in Marketing Management, minors in both e-Business, and Professional Communications, and a handful of experiences in the marketing field, Abarnaa’s role at Connectability is to ensure that our brand is communicated consistently across different media platforms and that we are delivering valuable content to our customers.

Abarnaa’s prior experience includes 4 years as a sales advisor for a large retail company. In this role Abarnaa was able to develop her customer service skills and is committed to delivering exceptional service through continuous professionalism and a desire to deliver value to customers. Abarnaa believes in working collaboratively, being kind, friendly, and creative.

In her spare time, Abarnaa enjoys spending time with her family and friends, watching a variety of television shows, trying new restaurants/foods, and going shopping! Abarnaa is always looking to network and connect with people from all walks of life, and like the entire Connectability team, to go above and beyond for our customers!

Shajay Cockrane

Office Administrator

Shajay was born and raised in St. Catherine, Jamaica, and she migrated to Canada in August of 2014 for school. She attended Humber College and graduated in 2016 with a Diploma in Business Accounting.

In June of 2017, she began working as a Finance Coordinator at a marketing company and then spent the next 3 years working at a construction/maintenance company as a Bookkeeping associate. In both of her previous roles, her responsibilities included Payroll, Accounts Receivable and Payables and Office Management.

As our Office Manager, Shajay will assist our clients and staff by ensuring you receive all the support you need, and all procedures and operations are followed. Shajay is ready to engage with your team and provide exceptional service. In her spare time, Shajay likes to video chat with her family and friends in Jamaica. She also enjoys reading - mostly romance and mystery novels, cooking new dishes, watching tv and rewatching her favourite movies – Pretty Woman, Love & Basketball and The Bodyguard.

Chris Barnes

Technical Specialist

Chris is a graduate of Humber College and specialized in Micro Computer Management and Technical Support. Chris enjoys the challenges that digging into computer problems provides and gets a great deal of satisfaction from fixing a complex issue. Plus, Chris is driven by a focus on the customer experience and works hard to ensure his clients have a positive experience every time. With over 16 years of technical support experience, Chris has the skills and the drive to solve your IT problems, answer your questions, get you back to work, and help you and your team leverage technology!

In his free time, Chris enjoys spending time with his family and playing video games with his kids. He also enjoys experimenting with computers on occasion, cooking, automotive repair and practice martials arts specifically Kenjutsu and Ninjutsu.

Lisa Oelmann

Technical Specialist

Lisa Oelmann was born in Terrace Bay and grew up in St. Catharines. Lisa joins our team with an abundance of experience. She began her IT career with a co-op program while still in school, after which, she decided to go into programming. After working and interacting directly with clients Lisa decided it was time for a change, and never looked back! She worked to develop her skills and eventually become a senior advisor for support and help desk. Lisa joins our team with lots of experience as both a Network Engineer, but also a Technology consultant.

Next, Lisa worked for a small legal firm as support analyst. The firm was eventually acquired by KPMG, after which, Lisa worked as a senior advisor for support and help desk and spearheaded the Y2K conversion from MAC O/S over to Windows. She then spent time at various companies managing and overseeing similar conversions and setting up training centers. Lisa finally found a role with Amphenol Canada Corp where she stayed for 30 years and gained valuable experience and knowledge which she looks forward to sharing with her new colleagues and peers.

Lisa has 2 lovely daughters that she enjoys spending time with. They share a passion for soccer (futbol) and love cheering against one another during the world cup. Lisa loves the outdoors, would rather vacation in the alps than an island, and enjoys playing board games and completing puzzles with her family. She’s not one for shopping or restaurants, Lisa would rather picnic in the park or skip rocks on the lake.

Lisa is ready to go above and beyond to help solve your IT problems, get you back to work, and help you scale your business!

Sunny Grewal

Technical Specialist

Sunny has a 24-year career in the IT industry, with a background in supporting various hardware and software platforms. He is a self-taught computer programmer, with a degree from Sheridan College and certifications in MSCE, Oracle/Developer2000, CCNA, and Lenovo. Sunny thrives in challenging work environments and is always willing to tackle problems head-on. His top priority is customer satisfaction by going above and beyond for his customers.

In his leisure time, Sunny enjoys spending time with his family and being outdoors. He has a passion for travel, cooking various types of cuisine, working on his car, and taking it to the track.

Daniel Moore

Dispatcher

Daniel Moore graduated with honors from Conestoga College Institute of Technology in May 2020, where he earned a degree in Computational Programming. With a strong educational background and a passion for technology, Daniel started a career that allowed him to showcase his skills and knowledge.

Before getting into programming, Daniel gained valuable experience working as a dispatcher for roadside assistance. This job helped him become skilled at handling high-pressure situations effectively and calmly, showing his dedication to providing excellent service.

Daniel is a dedicated and passionate dispatcher who is committed to giving clients the best possible service. He is known for his strong work ethic, attention to detail, and excellent communication skills, which make him a valuable asset to our team.

Daniel has always had a love for food, and his favorite dish to cook is Cajun Orzo & Sausage. His talent in the kitchen was recognized even back in high school when he received a prestigious culinary award.

Daniel is an adventurous person at heart, and he has set an impressive goal for himself—to drive along all the major and minor US interstates. Currently, he has completed 10.4% of this journey, conquering 56 out of 534 interstates. In his free time, he enjoys going for walks, listening to country music, and streaming games.

Suhail Dalvi

Account Manager

Suhail is a talented professional with a strong background in Information Technology and Business. He holds a degree in Information Technology, and a postgraduate degree in Business, preparing him to excel as an Account Manager in the IT industry.

With over 15 years of experience in Sales and Account Management, Suhail has demonstrated expertise in the Consumer Electronics and Fin-Tech sectors. He has successfully collaborated with well-known companies such as Samsung and Panasonic.

Suhail is committed to customer satisfaction, aiming to create delightful experiences and provide customers with the most suitable solutions. These qualities align perfectly with our core values, which prioritize customer focus and self-improvement.

Outside of work, Suhail enjoys exploring small towns in Ontario, engaging in video game competitions with friends, and motorbike riding. He also has a passion for traveling, maintaining an active lifestyle by going to the gym, and learning about diverse cultures and people.