Main Office:
Simplify calling and meetings with accountable IT support.
Dropped calls and meeting issues get a documented plan backed by over 30 years of IT experience.
Recurring tickets are reduced through repeatable processes and an average 43% issue reduction after 3 months.
Vendor runaround is simplified with one accountable contact for phone, device, and software issues.
Security concerns are addressed with SOC2-certified processes and practical Teams access controls.
Service uncertainty is lowered with response guarantees and invoice credits when times are missed.
Practical guidance, responsive help, and repeatable processes that keep teams connected.
We are a small, nonprofit arts service organization and Connectability’s IT support services have been of great benefit to our team. They are responsive to our needs, and we always feel comfortable reaching out because we know Connectability will be prompt and helpful in providing an effective solution. They are also proactive in identifying potential areas of improvement and suggesting IT solutions before major issues arise. Their team is professional, reliable and knowledgeable in all areas of IT support. We highly recommend their services.
As a small business, we don’t have the resources for a full-time IT staff, so having Connectability by our side has been a game-changer. Their team provides responsive and professional technical support exactly when we need it, without the overhead. Since we specialize in manufacturing, it’s crucial for our operations to stay uninterrupted, and Connectability’s local support is always available. They consistently deliver with quick response times and on-site support whenever needed. I’d absolutely recommend them for the value, service quality, and peace of mind they bring.
As an in-house IT support team, working with Connectability has been invaluable. They provide cybersecurity management and support, so we can focus on app development. Giving us the peace of mind to know our business is secure against the growing number of cyber attacks. Connectability helps us focus on growing our business, and we know they are constantly reviewing the current status of any IT related issues and requests, so we can continue to plan for the long-term needs of our organization. They offer worry-free, responsive support that allows us to stay focused on what we do best. They will be more than a technical resource; they will act as an extension of your business. If you need IT Support or Cybersecurity services for your business, or you want to outsource a component of IT, they can help!
Since Connectability took over our IT, the biggest benefit has been their responsiveness. Working with them feels like having an extension of our own team—someone who not only knows what they’re doing but also guides us through challenges with confidence and expertise. What sets Connectability apart is their proactive approach to minimizing risk. They don’t just react to issues; they help prevent them before they occur. Their efforts to educate our team, like weekly cybersecurity emails and simulated phishing tests, have been invaluable in reducing risks and improving our overall security. We’ve worked with other IT firms in the past, but Connectability is the best fit by far. Their combination of proactive guidance, effective issue resolution, and day-to-day responsiveness makes them an exceptional partner for any business.
We engaged Connectability early in 2015. We have been very happy so far. The response time is swift and the staff are very knowledgeable. I like the way Connectability offers multiple solutions to issues. It makes the decision process easier – who doesn`t want that when it comes to their IT concerns?
The team at Connectability has provided our organization with expert IT service for the past eight years. Regardless of the size or complexity of the issue we may be facing, the staff at Connectability respond quickly and are always able to resolve our issues promptly and competently. They also provide us with expert advice on new purchases and through their relationships with manufacturers, have been able to put together custom hardware packages that meet our needs in every way. Our organization appreciates the efforts made by Connectability to explore new products and strategies that might benefit their clients. For example we are now using their Cloud backup solution and have the added comfort of knowing our important files are always retrievable. For expert knowledge and excellent service, Connectability is definitely our number one choice.
Connectability has been our most important discovery in the service world that supports the operations of our business. Since 1998, all our Head Office computer systems, both Mac and PC, have relied on the immediate response and expert, cost-effective maintenance of the Connectability team. I can’t begin to quantify the savings in our staff time and effort.
It has been a pleasurable experience working with the team from Connectability. We have had some very specific needs for network and communications infrastructure. They provided us with expertise and reliable solutions from the leading edge of technology that have solved many of our problems. Connectability is responsive in emergency situations. They are diligent and conscientious in addressing outstanding problems until an effective solution is found. As a VAR (Value Added Reseller), Connectability’s partnership has been invaluable; their pricing is competitive; their support – priceless.
My firm switched to Connectability five years ago and it was one of the best decisions we made. Ted and his team are extremely responsive to our needs – however small the problem may be they are always patient and come up with creative solutions. In one instance a key computer was infected with malware late at night and Connectability was in my office first thing the next morning for as long as it took to resolve the issue. We are delighted with the support provided by Ted and his team.
As of May 2019, Connectability has been managing our IT needs and has given me peace of mind about the reliability of our IT systems. Connectability is reliable and responsive and provides me with resources and solutions that enable my team to be successful. Whatever your needs are, whether it is cyber security or infrastructure support, they have knowledgeable engineers who can help. Plus, they offer a solid guarantee.
Connectability is always ready to help whenever you need it. IT issues happen at all hours of the day and the staff at Connectability understand that it is critical to get your IT infrastructure operating for your business hours. They are responsive and available – 24/7. They are willing to work on evenings and weekends to have everything operating properly by 8am Monday morning! Connectability has more knowledge about our infrastructure than anyone else we’ve ever worked with. They are pro-active and keep us updated about the latest technologies and tools. They find solutions to keep our IT infrastructure running optimally during these challenging times of cyber threats and understand our business’s heavy dependence on essential IT infrastructure. Once you partner with Connectability to take care of your Business’s IT needs, you can take a deep breath of relief about having reliable IT infrastructure and optimal performance. If anything detrimental happens, they always have your back.
Since we’ve started working with Connectability, they’ve put my worries about our technology to rest. I don’t have to worry about our security, and I know that if we have issues that our IT staff can’t solve, we have someone to turn to.
Connectability has been our technology partner since December 2018. Their back up support is one of the biggest benefits of having them as our partner. Connectability is helpful when I’m unable to solve the problem or I don’t have the capacity to assist team members in their time of need. Their team is super knowledgeable and can answer any question you have.
The biggest benefit of working with Connectability is that we are no longer dependent on the availability of our small in-house IT infrastructure and support team to have a comfortable feeling that our IT is taken care of. Connectability truly works as an in-house employee would in the sense that we don’t need to go through an SOW process each time we have an initiative: project work is often undertaken as part of their monthly services. Try Connectability if you want to sleep well at night and not worry about your IT support expenses fluctuating every month. The CEO really cares about client satisfaction and is very approachable.
That level of trust has really given me the peace of mind that our IT operations are being taken care of effectively. I also feel like they really have our best interest in mind – something you don’t get from every IT provider. If you have any doubts, I recommend reaching out to their CEO Ted and scheduling a call!
They have provided us with great service and the comfort of knowing that if we have a problem, they quite often know about it before we do, and fix it with minimal down time, if any at all.
A successful Teams phone deployment starts with understanding how people actually communicate. Connectability reviews users, call flows, current phone pain points, network readiness, licensing considerations, and meeting requirements before recommending a path forward.
You get clear options, practical tradeoffs, and a documented plan that supports daily workflows instead of forcing staff into a confusing system. The goal is a cleaner calling experience, fewer preventable support issues, and a setup that can scale as needs change.
Staff adoption depends on details: the right devices, clear user settings, consistent permissions, and support instructions that are easy to follow. Connectability handles setup with repeatable checklists, documentation, and knowledge base updates so the rollout is structured from the start.
Users can be configured for their role, devices can be standardized where appropriate, and common questions can be addressed before they turn into avoidable tickets. That means less confusion and a smoother transition to Teams calling.
Conference rooms should support productive meetings without last-minute troubleshooting. Connectability helps assess room needs, device requirements, connectivity, audio quality, displays, and the way staff join internal and external meetings.
The result is a more dependable meeting experience with clearer expectations for room use and support. Instead of relying on ad hoc fixes, your conferencing setup is planned, documented, and supported as part of the larger IT environment.
Phone projects often stall when multiple providers are involved. Connectability acts as a single point of contact for IT-related vendor issues, helping coordinate telecom providers, hardware vendors, software platforms, and internal stakeholders.
That support reduces the burden on your team and helps keep the project moving. Number changes, device questions, configuration issues, and escalation paths are managed with clearer accountability, so decision-makers are not left chasing answers from different vendors.
Calling and conferencing tools still need practical security controls. Connectability helps align Teams access, user permissions, device standards, and account hygiene with broader IT security practices. This keeps communication tools easier to manage and less exposed to preventable risk.
As a SOC2-certified provider, Connectability brings process discipline to configuration and support. The focus is not on overcomplicating the system, but on making sure convenience does not come at the expense of control.
Teams Phones and Conferencing require ongoing support after the initial setup. Connectability helps troubleshoot call quality, device problems, meeting issues, user access, configuration changes, and vendor escalations through a responsive support model.
Recurring problems are documented and reviewed so the same issues do not keep interrupting staff. With strict checklists, knowledge base updates, and service guarantees with real accountability, support becomes more predictable and easier to trust.
Average Customer Satisfaction Rating
Average Issue Resolution Time
Recurring IT Issue Reduction After 3 Mo
Teams Phones and Conferencing should make work simpler, not add another support burden. Connectability helps align calling, meetings, devices, permissions, and vendor coordination so staff can communicate without avoidable friction.
With documented processes, clear recommendations, and responsive support, you get a practical path to better call quality, cleaner meeting experiences, and fewer recurring communication issues.
Get clearer calling, smoother meetings, and fewer preventable disruptions.
Reliable communication depends on more than the phone system. Network readiness, identity controls, device standards, and support workflows all affect the experience.
Connectability looks at the full environment and helps put the pieces together, so your Teams calling and conferencing setup supports productivity, security, and long-term scalability.
With teams phones and conferencing, you get a fully managed solution that covers planning, deployment, and ongoing support for your organization’s calling and meeting needs. This includes assessing your current systems, coordinating with telecom and hardware vendors, setting up devices and permissions, and documenting workflows. Support extends to troubleshooting call quality, managing user access, and ensuring security controls are enforced. The service is designed to reduce recurring issues and make communications easier for both staff and administrators.
Teams phones and conferencing helps eliminate common communication bottlenecks that slow down daily work. By standardizing devices and workflows, integrating meetings and calls into a single platform, and providing responsive IT support, your team spends less time dealing with dropped calls, login issues, or unclear vendor responsibilities. The result is fewer disruptions, clearer meetings, and more time focused on your core business tasks.
The migration process starts with a risk assessment and discovery of your current pain points. Next, you receive a detailed plan covering user requirements, device needs, and number porting. Technical steps are documented and coordinated with your vendors, and clear communication keeps staff informed. The final rollout includes hands-on support and plain-language guidance, so your team can transition smoothly with minimal disruption.
Most teams phones and conferencing deployments can be completed within a few weeks, depending on your organization’s size and complexity. The timeline covers assessment, planning, coordination with vendors, hardware setup, and user training. You receive a clear schedule up front, and support continues throughout the rollout to resolve any issues quickly.
This service stands out by combining a proactive, process-driven approach with strict accountability and client-focused guarantees. You benefit from:
