Maybe your provider is unavailable when you need them, or you’ve had too many bad experiences, or your current IT support costs are unsustainable. Perhaps you’ve decided to outsource your IT rather than hiring someone.
Whatever the reason, you’re now faced with a very difficult decision. There are so many companies out there, all of them telling you that they are the company you should choose. Here are 6 reasons why you should seriously consider hiring Connectability as your IT services provider.
Does your current IT provider have the courage to put its reputation on the line? Connectability does! We offer Service Guarantees with “teeth” to ensure you’re not left out to dry when you really need our help. If an IT emergency occurs, can you rely on your current IT person to help in a timely manner? Rely on us; if we don’t respond promptly you’ll get an instant credit on your account!
Without a clearly defined process, it’s impossible to do something the same way twice. That’s why we carefully document our best practices. Without process documentation, IT support organization ends up delivering random results. That’s not fair to our customers, it reflects badly on us, and frankly it’s inefficient for delivering service.
We have extensive experience with many different technologies. Most IT providers have a good understanding of Windows, or Mac, or Linux. But what if you’re using them all? We’ve been building cross-platform IT environments for years, so we understand how these different technologies interact and what that means for your business. If your technology is not connected, how can your team be?
If you’re paying for Time & Expenses service, you know that the costs are totally unpredictable. You never know when problems are going to arise or how much it will cost to resolve them. And this can result in severe problems due to neglect. Because managers expect a bill every time they call their IT provider, they tend to call less. Our Managed Services plans ensure that we’re always ahead of the curve, constantly monitoring your IT infrastructure and intervening before small problems become big ones. And because those plans are based on a fixed monthly cost, budgeting is a snap!
When IT companies cut corners, ongoing problems are almost always the direct result. If your technology doesn’t work, the impact on your business could be huge. Connectability understands that all customers are price conscious to some extent. But lowering our level of service just to fit a price point is just a way of delivering bad service. If we feel we cannot provide appropriate business value for the price that you’re looking to pay, we’ll encourage you to look for another IT provider. But always remember that you get what you pay for.
At Connectability, you’ll never speak to a novice or anyone reading from a script. We only hire experienced IT professionals who have the skills to help you with your problems right away. When you call us, you’re connected directly to one of our expert technical specialists. All of them have the know-how to fix your problem right away. No more wasted time sitting on the phone and answering silly questions. Just get in touch with us and we will fix it!