In a world of dispersed workforces, the telephone solution you choose can have a big impact on your team, your customers and your business results. Because there are numerous types of phone systems, including traditional phone systems, full VoIP systems, and solutions that are a blend of the two, there are many questions businesses need to know the answers to in order to select the right system for their needs.
There are lots of options out there, and it’s often difficult to understand how one system differs from another – especially if you aren’t technical. Unfortunately, since many businesses rely on their phones, it’s very important that you fully understand the features and benefits, potential drawbacks, and how each system will be integrated with your operations.
If you choose correctly, your team will experience improved productivity and a wealth of features that weren’t aren’t available through traditional phone systems, but also the cost savings that almost always come with a transition to a VoIP system. If you choose wrong, however, you could experience dropped calls, audio delays and echo’s, muffled speech, crackling, and inconsistent call quality. That’s why it’s so important to work with a qualified VoIP provider (and IT Support provider) who understands these issues, as well as your unique situation. Most businesses can gain additional functionality and save money by moving to a Voice over Internet Protocol (VoIP) solution. That said, part of our role is to fully understand your needs so we can recommend the most appropriate solution. VoIP works great, but it’s certainly not the right fit for every business.
VoIP offers a variety of innovative features that go well beyond the capabilities of a traditional phone line. For example, it allows you to have voicemails sent directly to your email as attachments. You can also create custom ring groups, and rules that clarify where to direct calls, depending on the time of day. For example, calls are sent to your office handset when you are in the office from 9:00 am - 5:00 pm, but after 5 pm all calls are sent to your cell phone. You can even take calls from your computer and tablet. With a VoIP phone system, you will never miss a phone call again.
Connectability has extensive experience helping businesses across the Greater Toronto Area find and implement phone systems that increase their overall effectiveness and flexibility, while reducing their costs. If you are considering a VoIP system, give us a call and we can walk you through your options.