It support & managed services

Technology solutions for your small business needs

Over our 25 years of delivering Managed Services and IT Support to small and medium sized business in Toronto, we’ve found that, at times, technology can create more problems than it solves. Without an IT provider, or the right IT Provider, initiatives can feel like an up-hill battle. Budgets are spent, issues persist, and everyone involved becomes more and more frustrated.

But it doesn’t have to be that way! Technology should be a tool that your business can leverage to hit targets, improve flexibility and enable your team to work in new and more efficient ways. If you’re frustrated by day-to-day IT issues that slow down your business, Connectability IT Support and Managed Services is the solution for you. We deliver proactive, process-driven, and cost-effective Managed Services and IT Support to small and medium sized businesses in the Toronto area.

At Connectability we have a saying: “If you are worrying about your IT, we’re not doing our job”. We want you to be able to focus on YOUR business so you can be more effective, get more clients, and earn more money. Our trained Network Engineers rely on their years of experience and training to assist with all aspects of your technology needs. And since we don’t hire Level One Engineers, you’ll always be speaking with someone who can help!

With Connectability on your side, you can finally say hello to increased productivity, improved data security, reduced downtime, and effective communication, and goodbye to unpredictable IT costs, and unresponsive support.

Managed Services and IT Support in Toronto

Back when businesses first began to leverage technology, there was no such thing as Managed Services. If you wanted IT support, you had 2 options: hire someone, or work with an IT provider on a break-fix basis. I.e. something breaks, you call your provider, and they come fix it. And because there were no remote monitoring tools, all support was reactive. Your IT provider didn’t know about issues until you called to report them. Plus, budgeting was a nightmare. One month you might spend nothing on IT, while the next month you might spend thousands.

Thankfully, there’s now a better way. With advances to monitoring and remote access software tools, you no longer need to subscribe to unpredictable and reactive break-fix support arrangements. While Break-Fix is entirely reactive, a Managed Services plan is all about being proactive and resolving problems before they turn into downtime and lost productivity. Plus, support is unlimited!

While some businesses still offer Break-Fix support, we feel this model is inefficient and costly. If you only pay your IT provider when you have issues, what incentive do they have to fix problems once and for all? Most IT companies are honest and hard-working, but our industry is unregulated, so it’s easy for anyone to open up shop and claim they’re an expert.

With Connectability’s Managed Services plans, you get responsive, proactive, and professional support services. Regardless of how much support you use, you pay the same fee every month. You also get the peace of mind of knowing your technology is being monitored 24/7. This allows us to keep a finger on the pulse of your network, so we know about issues right away – often before you do!

Connectability includes a suite of software tools with every plan. Those include patch management, remote access, 24/7 monitoring and management, enterprise-grade AntiVirus software, password management and more. We also meet with our clients regularly to discuss opportunities for cost-reductions, process improvements and security enhancement. That’s part of our commitment. We are your technology advisors, not just a computer repair shop.

Imagine a world where your IT doesn't break, you don't need to worry about IT staff and vacations, you've eliminated unpredictable, frustrating and costly computer repair bills, and you can say goodbye to technology troubles for good. If that sounds like the right solution for you, Managed Services from Connectability can help turn that dream into a reality.


For a flat-monthly fee, Connectability’s Managed Services include unlimited:

  • Deskside/onsite support services
  • Remote support services
  • Network management (onsite and remote)
  • 24/7 Server management and monitoring
  • 24/7 Computer management and monitoring
  • Hardware and software installation
  • Moves, adds, changes
  • Anti-virus software
  • Firewall protection and management
  • And more…