Story of the Month: Need after-hours support? Just give us a call!
Royal Lighting is one of Toronto’s best known retailers of lighting products. Located in midtown Toronto at Lawrence Avenue West and Avenue Road, their showroom is open 7 days a week and always buzzing with customer activity.
Weekends are particularly busy and keeping their IT systems up and running is essential to providing customers with outstanding service.
So when they recently decided to upgrade Eclipse, their “line-of-business” software, it was crucial to schedule the upgrade to avoid any impact on their customers and sales staff.
No problem! Right after closing on Saturday evening, we logged in and ran a complete backup. And on Sunday morning, one of our technicians was onsite well before opening to make sure that all of the computers were fully functional.
By the time Royal opened their doors at 12:00 noon, it was business as usual.
And here’s the kicker: we didn’t charge a dollar extra. At Connectability, we understand that most businesses don’t work “banker’s hours.” So we’ll adjust our schedule to match yours. That’s what real customer service means.