Our Team

Ted Shafran

Ted Shafran

President

A computer science graduate of York University, Ted founded Connectability Inc. in 1995, with a focus on providing end-to-end support for business IT needs. Prior to that he was Founder, President and CEO of KTS Business Systems Inc. in Toronto, a large Systems Integrator and software developer.

Over the years, Ted has been a pioneer in exploring and implementing new technologies in business environments. In the early 1990s, he was instrumental in the implementation of Linux, the Internet, and Virtual Private Networks (VPNs) in a variety of corporate settings, long before they were widely in use. More recently, he has worked extensively in the areas of Virtualization and Cloud Computing. Ted continues to be intrigued by the possible applications of new technologies.

Ted is also passionate about customer service, courtesy, and the need for professionalism in IT. He believes that IT specialists should demonstrate the same level of commitment and professionalism as lawyers and accountants, and he insists that every member of the Connectability team adhere to those principles.


Brad Shafran

Brad Shafran

Vice President & Chief Operating Officer

Brad joined Connectability in 2014 after completing his Bachelor of Commerce program at Queen’s University. Brad first joined Connectability as the Marketing & Sales Manager and was responsible for planning and executing marketing communications and sales activities. That included the creation of our monthly newsletter Connectability Corner, weekly security tips, quarterly webinars, and a regular stream of valuable educational content for business owners, managers and executives.

In 2019, Brad’s role expanded, and he became Vice President and Chief Operating Officer. Some of his additional responsibilities include management of the Operations Team, guidance around operational strategy, process improvement, and proper communications.

Brad grew up in Toronto, and is a lover of sports, fitness, reading, film, and anything outdoors. He is an avid fan of the Toronto Raptors and New England Patriots, a self-described chef and food buff, and a lover of self-development. Brad regularly finds opportunities to expand on his skills through formal courses, accountability groups, and business publications.


Kate McLeod

Kate McLeod

Operations Manager

Kate is a graduate of the Bachelor of Arts (Community Studies) program at the University College of Cape Breton (currently known as Cape Breton University). Kate brings a wealth of knowledge to the Connectability team with over 30 years of experience in the Logistics/CIC Branches of the military. Kate has extensive expertise in customer service, project management, supply, finance, and administration. Kate is able to deliver consistent service to prospects and customers alike through her focused, efficient, creative, team oriented approach.

Kate hails from the Maritimes, but her military travels have given her the opportunity to travel and experience a wide variety of cultures and perspectives. Through her experience as a Scuba Instructor, Kate has developed a commitment to detail oriented customer service. Kate is passionate about her commitment to our customers and understands that professionalism isn’t optional, it’s mandatory. That’s the equation Kate, and the whole team at Connectability follow so we are always exceeding customer expectations.


Serge Adam

Serge Adam

Service Delivery Manager

Serge comes to us with over 38 years of experience in the IT industry. After 16 years as an application developer, Serge made a successful transition to Infrastructure support and he hasn’t looked back! Serge has experience in a wide array of industries including distribution, health care, retail, legal, and manufacturing – and has worked with a wide breadth of technologies.

Growing up in Montreal, Serge was a very talented goalie, and is still deeply passionate about hockey in particular, and sports in general. Serge is also a family man who is deeply involved in his local temple.


Laurie Ashton

Laurie Ashton

Office Manager

Laurie joins Connectability with over 15 years of experience in advertising planning strategic media campaigns for corporate clients. With 3 diplomas, and years of experience, Laurie is committed to excellent customer service and continual improvement. Laurie enjoys working collaboratively with her colleagues and sprinkles a bit of creativity into her work whenever possible. As our Office manager, Laurie assists our clients and staff to ensure all procedures and operations are followed. Laurie is ready to work with your team and provide exceptional service.

In her spare time, Laurie draws or paints cityscapes, portraits, or anything that captures her attention. She enjoys planning fundraising events and assisting not-for-profits as a volunteer. Laurie also likes to relax and snuggle with her two rescue cats at the end of each day.


Abarnaa Arunaruban

Abarnaa Arunaruban

Marketing Assistant & Sales Representative

Abarnaa is a graduate of Ryerson University, with a Bachelor of Commerce from the Business Management program. With a major in Marketing Management, minors in both e-Business, and Professional Communications, and a handful of experiences in the marketing field, Abarnaa’s role at Connectability is to ensure that our brand is communicated consistently across different media platforms and that we are delivering valuable content to our customers.

Abarnaa’s prior experience includes 4 years as a sales advisor for a large retail company. In this role Abarnaa was able to develop her customer service skills and is committed to delivering exceptional service through continuous professionalism and a desire to deliver value to customers. Abarnaa believes in working collaboratively, being kind, friendly, and creative.

In her spare time, Abarnaa enjoys spending time with her family and friends, watching a variety of television shows, trying new restaurants/foods, and going shopping! Abarnaa is always looking to network and connect with people from all walks of life, and like the entire Connectability team, to go above and beyond for our customers!


Philip Nascimento

Philip Nascimento

Technical Specialist

Phil has been with Connectability since January of 2007. With over 20 years of technical expertise, Phil’s prior experience includes time working at Samsung Electronics Canada, GE Capital Technology, CIBC and Hewlett-Packard. Like all Connectability staff members, Phil has a wide range of technical skills, including experience with Microsoft applications, operating systems and servers. In addition, Phil has worked extensively with Open Source technologies such as Samba, OpenLDAP, Zimbra Collaboration Suite and Linux distributions from Red Hat, Fedora, OpenSUSE and CentOS. A dedicated problem-solver, Phil takes his greatest pleasure from rolling up his sleeves and getting the job done.


Len Balas

Len Balas

Technical Specialist

Len joined the Connectability Team in October of 2017! Before joining Connectability he spent about 8 years delivering enterprise level support to OpenText, Burntsand and BMO. Len developed diverse technical and professional skills over his years working in fast paced and demanding environments, and as a result, is highly regarded by his peers for his problem-solving abilities, communication, and interpersonal skills. Len is very driven by the desire to make customers happy because he understands that computer issues directly affect our client’s ability to focus on THEIR business.

In his spare time Len enjoys spending time with family and friends, fishing, camping and writing. Len is also quite the musician! Several years ago, some of his tunes were featured on television shows and radio spots such as Party of Five, Liberty Street, and Bell Canada to name a few. He’s also spent time playing with famous musicians like Jason Bonham from Led Zeppelin and The Headstones. Len still loves music and is always working on new material with his band members. If you ever want to “talk shop” with Len about his music, just ask!


Kareem Drysdale

Kareem Drysdale

Technical Specialist

Originally from Jamaica, by way of British Columbia, Kareem has spent years delivering technical support to clients in a range of industries. Kareem understands that technology doesn't sleep, and helping customers resolve technical issues is his life’s work. Over the years Kareem has worked hard to develop his technical and professional skills in an ever changing environment. He believes that helping customers become comfortable with their technology and resolving their issues efficiently is critical.

In his spare time, Kareem is a devout family man, and a soccer fanatic. When he's not watching a game, he can be found on the soccer pitch playing hard and improving his game. Kareem also finds peace and happiness in attending Church regularly, and meditating daily.


Emmanuel Thom-manuel

Emmanuel Thom-manuel

Technical Specialist

Emmanuel joins Connectability with technical expertise from around the globe. Born and raised in Nigeria and educated in the UK, Emmanuel has recently settled in Canada. Emmanuel has a degree in Computer Network Technologies from Northumbria University in Newcastle, England, and industry certifications from Cisco and Microsoft.

Prior to joining Connectability, he spent approximately 8 years providing technical support to meet client needs at Atos and Deloitte. Over the years, he has developed technical skills in supporting IT infrastructures across different industries. Emmanuel has a passion for problem-solving and is committed to helping customers familiarize themselves with technology, so that they can leverage IT to improve the efficiency of their business.

When Emmanuel is not troubleshooting IT issues, you can find him outdoors enjoying nature, exploring new places, and playing table tennis. And when he’s not busy being active, he likes to sit down and relax by watching movies and listening to hip-hop music.


Chris Barnes

Chris Barnes

Technical Specialist

Chris is a graduate of Humber College and specialized in Micro Computer Management and Technical Support. Chris enjoys the challenges that digging into computer problems provides and gets a great deal of satisfaction from fixing a complex issue. Plus, Chris is driven by a focus on the customer experience and works hard to ensure his clients have a positive experience every time. With over 16 years of technical support experience, Chris has the skills and the drive to solve your IT problems, answer your questions, get you back to work, and help you and your team leverage technology!

In his free time, Chris enjoys spending time with his family and playing video games with his kids. He also enjoys experimenting with computers on occasion, cooking, automotive repair and practice martials arts specifically Kenjutsu and Ninjutsu.


Adam Alderdice

Adam Alderdice

Technical Specialist

Adam has worked in the IT Industry for over 20 years and has experience provided technical support to clients across a wide range of industries. Prior to joining Connectability, Adam worked in software development for over 15 years, and has over a decade of experience with Linux solutions – including a Linux certification As a problem solver, Adam enjoys generating and employing solutions to permanently remove any technology roadblocks hindering your success.

In his free time, Adam enjoys working on wooden boats, looking through his telescope, playing music, and spending time in the outdoors. Adam is ready to solve your IT problems, and to help educate you about how to get the most out of your technology.,

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