Since COVID-19 hit, many businesses have had to alter the ways that they support their customers. One of the big issues a lot of companies had initially was how to handle their phones. Do you forward them to an employee? What happens if multiple customers call in at once? Well, if you have a traditional phone line, there isn’t much you can do.
Luckily there’s a solution out there that allows your remote team to function like they’re in your office – a VoIP phone system. VoIP is short for Voice Over Internet Protocol and offers many features that don’t exist in traditional phone systems. VoIP allows you to customize based on the hour of the day, ring groups, and specific geographies.
VoIP offers a variety of innovative features that go well beyond the capabilities of a traditional phone line. For example, it allows you to have voicemails sent to you as an attachment, right to your email. When you’re in the office from 9:00-5:00pm you can use your office handset, but once you leave, the calls can be transferred to your cell phone. You can even take calls from your computer and tablet – not just your work phone. And those are just a couple of the benefits of VoIP. With a VoIP phone system, you will never miss a phone call again!
Watch this video to discover 2 reasons why VoIP is better for your business. And if you’d like to discuss your organizations needs and if a VoIP system is right for you, call us at (416) 966-3306 or email [email protected].