Technology is ever-changing and a vital component of most business’s day to day operations. Your business relies heavily on technology, so you need to know that you have a reliable IT support team when you need it most. There are a couple of options. You can hire someone in-house, task you most technical employee with managing your IT, or, you could hire an outsourced IT provider. We believe that the best IT support option for most small or medium sized business in Toronto is a Managed Services plan.
If you are an SMB, it might not make sense to hire an in-house IT associate. It’s expensive, requires training and management, and what do you do when they inevitably go on vacation? Tasking a current employee with your technology management is even less effective. They likely don’t have the experience to effectively manage your technology and secure your data, they can’t focus their energy on their primary responsibilities, and, they might hate managing your technology and feel frustrated that they were forced into the role, thereby increasing turnover. Plus, they need to take vacations too.
That’s why we feel so strongly that investing in a Managed Service Provider (MSP) will offer greater value to your business than an internal support team. Having a managed services plan means you can stop worrying about your IT issues and start focussing on your business.
Here are 3 reasons you should hire a Managed Services Provider for your business.
1. Continuity of Support
Managed Service Providers deliver continuous and consistent support. MSPs offer round the clock support to solve any problems that may occur. For instance, an issue occurs in the middle of the night or on a weekend, and it can’t wait until the next day or Monday morning to be addressed. If you had an internal IT team you might have to wait until the next business day to solve these issues, but with a Managed Services plan you get 24/7 support and monitoring for your business. At Connectability, we offer 24/7 remote monitoring and management, and 24/7 after-hours support, for an additional cost.
2. Scalability and Business Growth
Having a Managed Service Provider can be less expensive that hiring an internal IT team. An MSP is often more affordable because you only pay for the services your business needs. With an internal IT team, you must pay their salary, any additional expenses, and benefits. Plus, they’re entitled to sick days and vacations, so the all-in cost of a $70,000/year employee is closer to $85,000/year.
Managed Service Provider’s also focus on constantly evaluating your IT needs to identify new solutions that can reduce costs and increase productivity. If your business is growing, an MSP can offer you the experience of an entire team. Alternatively, if your internal IT staff don’t have experience with a solution, you either need to hire a consultant, look for a different project, or figure it out as you go – never a good option for a growing company.
At Connectability we are constantly improving our skillset to meet our clients needs. Whether its implementing training programs, evaluating and deploying advanced cybersecurity solutions, or expanding our team, we are dedicated to our client’s success. As your technology partner, we want to work together to help your business grow. We don’t provide band-aid solutions. Instead, we deliver long-term solutions that fix your problems for good. That’s why we conduct regular Technology Business Review meetings with our clients. These meetings help us better assess their needs, understand their long-term goals, and get feedback on how we can continue to improve our services.
3. Proactive Approach and Better Security
Privacy and security are extremely important components of a successful business today. If you do not have an IT team or Managed Service Provider managing the security of your computer network and data, there’s a much higher chance you will experience a security breach in the form of a phishing attack, data loss, Ransomware, or virus. MSP’s are heavily invested in their client’s security and privacy. A good MSP will monitor your computers and network 24/7 to ensure your business is safe from cyber threats. Connectability’s number one priority is to protect our client’s data. This includes everything – your emails, your files, archived data, and financial data. We take a proactive approach, and focus on being one step ahead, which leads to increased uptime and security, less frustration, and greater productivity.
A Managed Service Provider’s mission is to keep your business and your sensitive information secure. At Connectability, making sure your business is efficient, productive, and safe from security vulnerabilities is our number one priority. But that’s not all you get with a Managed Services Plan from Connectability! You also get the peace of mind that comes with knowing your IT needs are taken care of, and you have reliable support whenever necessary. The result: worry-free IT support for your business!
If you would like to know if a Managed Service Plan is a good fit for your business, or you would like to learn more about Connectability, call us at 416-966-3306 or email [email protected] and someone from our office will be happy to assist.