Get Reliable IT Solutions for Long-term Business Success

A Managed Service Provider (MSP) like Connectability is a Toronto-based IT company that proactively manages your technology so you can focus on running your business. We handle everything from network monitoring and cybersecurity to backups and help desk support. For businesses in the Greater Toronto Area, this means faster problem resolution, reduced downtime, and predictable IT costs, without the expense of an in-house IT department.

Our standard business hours are 8:00 AM to 5:30 PM, Monday through Friday. However, for clients with 24/7 emergency coverage, we provide unlimited after-hours support for urgent issues.

For major incidents such as internet or server outages, phone or VoIP service disruptions, or any situation where your business operations are down, our guaranteed response time is within 30 minutes, and in most cases, it’s even faster.  Whether you’re in Toronto, North York, Mississauga, Vaughan, Markham, or anywhere in the GTA, we’re committed to getting you back up and running as quickly as possible.

Our managed IT support packages for Toronto-area businesses include:

• 24/7 help desk support
• Proactive network monitoring and maintenance
• Cybersecurity protection and threat response
• Data backup and disaster recovery planning
• Cloud services and Microsoft 365 management
• Hardware procurement and lifecycle management

We customize each package to fit the needs of businesses in different sectors with their unique challenges in IT.

Many issues can be resolved remotely through our secure remote access tools and online ticketing system, so you get fast resolutions without waiting for travel time. You can submit a ticket anytime, call us directly (we always answer our phones live), or email our support team – whichever is easiest for you.

For businesses in Toronto and surrounding areas like North York, Scarborough, Etobicoke, Mississauga, Vaughan, Markham, Richmond Hill, Brampton, Oakville, and Pickering, we also provide rapid onsite visits for hardware fixes, installations, or situations where an in-person presence is needed. If a problem can’t be solved remotely, one of our engineers will be at your location quickly to get you back up and running.

We provide secure, automated data backup solutions tailored for Toronto and GTA businesses, ensuring your information is always protected and quickly recoverable. Our approach includes:

• Business Continuity & Disaster Recovery (BCDR) solutions to keep your systems running during unexpected outages.
• Axcient backup and Datto cloud backup for both servers and individual user desktops, so no critical files are overlooked.
• Onsite backups for rapid local restores, paired with Canadian-based cloud data centers for offsite protection.
• Automated scheduling to run backups without disrupting your daily operations.
• Regular backup testing to guarantee your data can be restored quickly and without errors.

Whether it’s a hardware failure, cyberattack, accidental deletion, or a natural disaster, our layered backup and recovery strategy ensures your business can get back online with minimal downtime no matter where you’re located in the GTA.

We take a multi-layered approach to cybersecurity, combining advanced technology, proactive monitoring, and compliance expertise to safeguard your business. Our solutions include:

• Next-generation firewalls & network segmentation to block malicious traffic and limit the spread of threats.
• Endpoint protection & patch management to keep every device secure and up to date.
• Multi-factor authentication (MFA) to prevent unauthorized access, even if credentials are compromised.
• Email filtering & phishing protection to stop malicious emails, spam, and targeted attacks before they reach your inbox.
• Managed Detection & Response (MDR) for 24/7 threat hunting, real-time alerts, and rapid incident response.
• Penetration testing & vulnerability scanning to proactively identify and address security gaps before attackers can exploit them.
• Business Continuity & Disaster Recovery (BCDR) planning to ensure your operations can recover quickly from cyberattacks, outages, or disasters.
• Continuous monitoring & log analysis for early detection of suspicious activity across your network.

For businesses in Toronto and across the Greater Toronto Area, we also ensure compliance with Canadian privacy regulations such as PIPEDA and, for healthcare organizations, PHIPA. Our team stays ahead of evolving threats so your business is always protected.

We secure BYOD setups with encrypted connections and mobile device management (MDM) tools to ensure that every personal laptop, tablet, or phone meets the same security standards as your in-office computers.

For companies across the GTA with hybrid or remote teams, we enforce a minimum security baseline including approved antivirus software, remote access tools, and security policies on every device before it’s allowed on your network.

Think of it like securing a building: leaving just one door unlocked makes every other lock useless. In the same way, allowing one unsecured device into your environment puts the entire business at risk. We take an “all or nothing” approach to BYOD security so there are no weak links for attackers to exploit.

We use centralized patch management tools to automatically deploy updates across all workstations, servers, and devices. This ensures that Toronto-area businesses we support stay protected against vulnerabilities without interrupting day-to-day operations.

We use a mix of performance metrics and client feedback to ensure our IT support is delivering real value for Toronto and GTA businesses. Key indicators include:

• First-call resolution rate – how often we solve an issue on the first attempt.
• Average first-response time – how quickly we begin working on your ticket.
• Ticket closure rate – how many tickets are successfully resolved and closed each week.
• Average hours spent per ticket – ensuring we work efficiently without sacrificing quality.
• Rework rate – tracking and minimizing tickets that require follow-up fixes.
• Client satisfaction scores – feedback gathered after tickets are resolved.
• Number of client complaints – monitored closely to address concerns quickly.

In addition, our clients receive Quarterly Technology Business Reviews (TBRs) where we review performance metrics, highlight improvements, and align your IT strategy with your business goals. This combination of hard data and ongoing communication ensures we’re always moving your business forward.