Service Guarantee #1 - Emergency Response

If you call us regarding an emergency situation and we do not return your call within 30 minutes, during regular business hours, then you will receive a one hour credit against future services.

Service Guarantee #2 - Timeliness

If we make an appointment for onsite services, and we do not arrive within 10 minutes of our appointment time - for any reason at all - (assuming that we have not contacted you at least one hour prior to that time to make a change), then you will receive a one hour credit against future services.